Orders placed online can be canceled within two hrs of placement

If the order is already shipped then we will send you a non-paid return label. Please contact us immediately if you cancel your order two hrs after placement. It may take up to 24 hrs for response.

If the order is not shipped, we will contact you for new expedited shipment cost upon request.

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

GENMARKS will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call [6462395664] Or alert us at [support@genmarks.co] 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Discounted items are final and cannot be returned or exchanged

Returned items must have tags still on and be returned in original product packaging

Returned items must have no visible signs of wear or use

Please see our refund policy for details

It takes 7-10 business days to receive your refund, replacement product, or store credit

Please also see shipping policy for further questions